AppWisePlay respects your privacy. We're a financial analysis
company based in Thailand, and we know how important your data is when
you're making business decisions.
This policy explains what information we collect, why we collect it,
and what we do with it. We've written it in plain language because
privacy policies shouldn't require a law degree to understand.
Information We Collect
When you use our financial analysis services, we collect different
types of information depending on how you interact with us.
Information You Give Us
Directly
This includes data you provide when creating an account, requesting
analysis, or contacting our team:
- Name and company details
- Email address and phone number
- Business financial data you upload for analysis
- Payment information when purchasing services
- Messages you send through our contact forms
Information We Collect
Automatically
Our systems automatically log certain information when you visit our
website:
- IP address and general location data
- Browser type and device information
- Pages you visit and time spent on our site
- Referring website or search terms used
- Technical data about how you interact with our platform
How We Use Your Information
We're not in the business of selling your data. Everything we
collect serves a specific purpose related to providing better financial
analysis services.
Primary Uses: We use your information to deliver
the financial analysis services you've requested, process your
payments, and communicate with you about your account.
More specifically, we use your data to:
- Generate customized financial reports and business insights
- Improve our analysis algorithms and service quality
- Send important updates about your account or services
- Respond to your questions and support requests
- Prevent fraud and maintain platform security
- Comply with Thai legal and regulatory requirements
We occasionally send emails about new features or services, but you
can opt out anytime. Account-related emails (like security alerts)
can't be disabled because they're essential to service operation.
Data Storage and Protection
Your financial data deserves serious protection. We store
information on secure servers with multiple layers of security.
Security Measures
- Industry-standard encryption for data transmission and
storage
- Regular security audits and vulnerability testing
- Access controls limiting who can view your data internally
- Automated backup systems with encrypted storage
- Monitoring systems to detect unauthorized access attempts
That said, no system is completely invulnerable. We do our best to
protect your information, but we can't guarantee absolute security. If
we detect a breach affecting your data, we'll notify you promptly as
required by Thai law.
Where Your Data Lives
Our primary servers are located in Thailand. Some services (like
cloud backup systems) may store copies of data outside Thailand, but
only with providers meeting international security standards equivalent
to Thai Personal Data Protection Act (PDPA) requirements.
Sharing Your Information
We don't sell your personal information to third parties. Period.
But we do share data in specific circumstances:
| Who We Share With |
What We Share |
Why We Share It |
| Payment Processors |
Transaction details, billing information |
To process your payments securely |
| Cloud Service Providers |
Encrypted data backups |
For reliable data storage and recovery |
| Analytics Services |
Anonymized usage patterns |
To understand how our platform is used |
| Legal Authorities |
Data required by valid legal process |
When legally obligated to comply |
All third-party service providers sign agreements requiring them to
protect your data and use it only for specified purposes. We vet
partners carefully before sharing any information.
Your Rights Under Thai Law
Thailand's Personal Data Protection Act gives you substantial
control over your information. Here's what you can do:
Access and Portability
You can request a copy of all personal data we hold about you. We'll
provide it in a commonly used format within 30 days. There's no fee
unless your request is clearly excessive or repetitive.
Correction and Updates
Found something wrong in your data? You can update most information
directly through your account dashboard. For data you can't change
yourself, contact us and we'll make corrections within 30 days.
Deletion Requests
You can ask us to delete your personal information. We'll comply
unless we have a legitimate reason to retain it (like completing a
financial analysis you've paid for, or complying with legal
obligations). Even after deletion, some anonymized data may remain in
backup systems temporarily.
How to Exercise Your Rights: Email
[email protected] with your request. We'll verify your identity
and respond within the timeframes required by Thai law.
Objection and Restriction
You can object to certain types of data processing or ask us to
restrict how we use your information. We'll honor reasonable requests
unless we have compelling grounds to continue processing.
Data Retention Periods
We don't keep your data forever. Different types of information have
different retention schedules based on business needs and legal
requirements.
- Account Information: Retained while your account
is active, plus 3 years after closure for legal compliance
- Financial Analysis Data: Kept for 7 years to
comply with Thai accounting and tax regulations
- Communication Records: Stored for 2 years to
maintain service quality and resolve disputes
- Website Usage Logs: Automatically deleted after
18 months unless needed for security investigations
- Marketing Data: Removed within 30 days of opting
out of communications
After retention periods expire, we securely delete or anonymize data
so it can no longer identify you.
Cookies and Tracking
Our website uses cookies. These are small text files stored on your
device that help the site remember your preferences and understand how
you use our services.
Types of Cookies We Use
- Essential Cookies: Required for basic site
functionality like logging in. Can't be disabled.
- Performance Cookies: Help us understand which
pages are popular and identify technical issues.
- Functional Cookies: Remember your preferences
like language or dashboard layout.
You can control cookie preferences through your browser settings.
Disabling certain cookies may limit site functionality. We don't use
advertising cookies or share cookie data with advertising networks.
International Data Transfers
While our operations are based in Thailand, some technical service
providers operate servers in other countries. When we transfer data
internationally, we ensure appropriate safeguards are in place.
These safeguards include:
- Standard contractual clauses approved by Thai data protection
authorities
- Verification that receiving countries have adequate data
protection laws
- Additional encryption for data crossing borders
- Regular compliance audits of international partners
Children's Privacy
Our services aren't designed for children under 18. We don't
knowingly collect information from minors. If you're a parent who
believes your child has provided us with personal information, contact
us immediately and we'll delete it.
Changes to This Policy
We update this policy occasionally to reflect service changes or new
legal requirements. When we make significant changes, we'll notify you
by email or through a prominent notice on our website at least 30 days
before changes take effect.
The "Last Updated" date at the top shows when we last modified this
policy. Continued use of our services after changes become effective
means you accept the updated policy.
Complaints and Disputes
If you're unhappy with how we handle your personal data, please
contact us first so we can try to resolve the issue. Most concerns can
be addressed through direct communication.
If you're not satisfied with our response, you have the right to
file a complaint with Thailand's Personal Data Protection Committee.
You can also seek remedies through Thai courts if you believe we've
violated your data protection rights.
